North Cheshire Property Management Limited
Effective date: 24 August 2026
1. About Us
North Cheshire Property Management Limited ("NCPM", "we", "us" or "our") provides residential and commercial property letting and property management services.
We operate from one branch and provide services to landlords, property owners, tenants, commercial occupiers and other customers.
Our services may include:
- Residential property lettings
- Commercial property lettings
- Tenant sourcing and marketing
- Referencing and associated checks
- Rent collection
- Property inspections
- Tenancy and lease administration
- Maintenance coordination
- Compliance coordination
- Inventories and property documentation
- Arranging repairs, maintenance and improvement works
- Other activities commensurate with Property management
The specific services provided to a client will be confirmed in the relevant agency agreement, management agreement, tenancy agreement, lease, quotation, instruction or other written agreement.
2. Acceptance of These Terms
By using our website, contacting us, requesting information or using our services, you agree to these Website Terms and Conditions where applicable.
Where you enter into a separate written agreement with North Cheshire Property Management Limited, including a landlord agency agreement, property management agreement, tenancy agreement or commercial lease, the terms of that specific agreement will apply to the relevant service.
If there is any conflict between these Website Terms and Conditions and a separately signed agreement, the separately signed agreement will take precedence in relation to that service.
3. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, information may change from time to time and we do not guarantee that all information will always be complete, accurate or current.
Property details, rental figures, floor areas, photographs, descriptions, availability and other marketing information are provided for general guidance and may be subject to change.
Prospective tenants and occupiers should satisfy themselves as to the suitability, condition, size and availability of a property before entering into any agreement.
Nothing on this website constitutes legal, financial, tax, surveying or other professional advice.
4. Property Marketing
Properties advertised by us are subject to availability.
The publication of a property on our website, social media, property portals or other advertising platforms does not constitute an offer capable of acceptance.
We reserve the right to amend, withdraw or update property advertisements at any time.
We may use photographs, videos, floor plans, descriptions and other marketing material supplied by a landlord or property owner or produced by us for the purpose of marketing and managing a property.
Measurements, floor areas and dimensions are approximate unless expressly confirmed otherwise.
5. Residential Lettings
Residential lettings are subject to the terms agreed between the relevant landlord, tenant and, where applicable, North Cheshire Property Management Limited.
Before a tenancy is granted, we may carry out checks and obtain information required by law, regulation, our internal procedures, insurers, referencing providers or the landlord.
Where applicable, residential tenants may be required to pay only those payments permitted by applicable law.
Our published fees and information regarding permitted tenant payments are available separately on our website and should be read alongside these Terms and Conditions.
A residential property will not be reserved or treated as let until the relevant application process and agreements have been completed and any required payments have been made.
We reserve the right to withdraw a property from the market before a tenancy is formally agreed.
6. Commercial Lettings
Commercial properties may be marketed on behalf of landlords and property owners.
Before entering into a commercial lease or licence, prospective occupiers may be required to provide information and documentation including, where appropriate:
- Proof of identity
- Proof of address
- Company information
- Information regarding directors or beneficial owners
- Financial information
- References
- Guarantor information
- Business information
- Any other Information required for anti-money laundering or compliance checks
The landlord and/or North Cheshire Property Management Limited may decide not to proceed with a proposed letting where satisfactory information or documentation is not provided.
Unless expressly agreed otherwise in writing, marketing information does not constitute a warranty that a property is suitable for a particular business, use or purpose.
Commercial occupiers are responsible for obtaining their own professional advice regarding the suitability of premises and their proposed use, including planning, licensing, regulatory, insurance and other requirements.
7. Landlord and Property Owner Services
The services provided by us to landlords and property owners will depend upon the level of service selected.
Our services may include tenant sourcing, rent collection, full property management or other agreed services.
Our fees, charges and services will be set out in the relevant agreement and/or published fee schedule.
Unless expressly agreed otherwise in writing, we do not guarantee that:
- A suitable tenant or occupier will be found within a particular period;
- A property will achieve a particular rental figure;
- A tenant or occupier will remain for a particular period;
- Rent will always be paid on time;
- A tenant, occupier or guarantor will meet all of their contractual obligations.
We will carry out agreed services with reasonable care and skill but cannot guarantee the future conduct or financial circumstances of a tenant, occupier or guarantor.
8. Maintenance and Repairs
North Cheshire Property Management Limited has access to its own maintenance team and external contractors and may arrange maintenance, repairs and other works in connection with properties that we manage.
Where authorised by the landlord or property owner, works may be carried out by our own maintenance team or by an external contractor selected or instructed by us.
The use of our maintenance team may provide an efficient and responsive service. However, we are not obliged to use our own maintenance team for every repair or project.
We may appoint appropriately qualified external contractors where specialist work, statutory requirements, availability, expertise, insurance or other circumstances make this appropriate.
Where practical and appropriate, we will obtain approval from the relevant landlord or property owner before instructing significant or non-routine works, subject to any spending limits or authority agreed within the relevant management agreement.
In an emergency, or where immediate action is reasonably required to protect people, property or comply with a legal obligation, we may arrange works without prior approval where this is permitted by our agreement with the landlord or property owner.
9. Maintenance Charges
Charges for maintenance, repairs, materials and associated services will be payable in accordance with the relevant agreement, quotation, invoice or other agreed arrangement.
Where our own maintenance team carries out work, charges may include, where applicable:
- Labour
- Materials
- Call-out charges
- Travel
- Specialist equipment
- Disposal costs
- Administration or project coordination charges where previously agreed
Where external contractors are instructed, their charges may also be subject to agreed management, arrangement or administration fees where these are set out in the relevant agreement or published fee schedule.
We will not be responsible for additional costs arising from inaccurate information, concealed defects, unforeseen conditions or circumstances outside our reasonable control.
10. Property Access
Where we manage a property, landlords, tenants and occupiers may be required to provide reasonable access where this is necessary for agreed services, inspections, maintenance, repairs, compliance works or other legitimate property management purposes.
Access will be requested and arranged in accordance with the relevant tenancy, lease, licence and applicable legal requirements.
Tenants and occupiers must report repairs and maintenance issues as soon as reasonably practicable.
Failure to report an issue promptly may result in additional damage or costs.
11. Compliance and Certificates
Property owners and landlords remain responsible for their legal obligations unless responsibility for a particular matter has been expressly accepted by us in writing.
We may assist with arranging inspections, certificates, repairs and other compliance-related services, including where applicable:
- Gas safety inspections
- Electrical inspections and testing
- Energy Performance Certificates
- Carbon monoxide alarms
- Smoke alarms
- Fire safety matters
- Other property-related compliance requirements
The arrangement of a compliance service by us does not transfer all legal responsibility from the landlord or property owner to North Cheshire Property Management Limited unless expressly agreed in writing.
The landlord or property owner must provide us with accurate and complete information regarding the property and promptly notify us of any relevant changes.
12. Anti-Money Laundering and Identity Checks
We may be required to obtain and verify identity, ownership, company and other information in accordance with applicable legal and regulatory requirements and our internal compliance procedures.
We may request further information or documentation at any stage.
Where required information is not provided or satisfactory checks cannot be completed, we may be unable to proceed with a proposed instruction, letting, transaction or service.
Any information obtained will be handled in accordance with our Privacy Policy and applicable data protection requirements.
13. Fees and Charges
Our fees and charges vary depending on the service provided.
A current schedule of relevant fees is published on our website and/or will be provided before a client enters into an agreement with us.
Landlords and property owners are responsible for fees and charges agreed within their relevant agency or management agreement.
Tenants will only be charged payments that are permitted by applicable law or otherwise lawfully payable under their tenancy agreement.
Commercial tenants and occupiers may be responsible for fees, rent, deposits and other sums in accordance with their lease, licence, agreed heads of terms or other contractual documentation.
14. Client Money and Deposits
Where we hold client money, it will be handled in accordance with applicable legal and regulatory requirements.
Where required, we maintain membership of an approved Client Money Protection scheme. Details of the applicable scheme are published separately on our website and displayed as required.
Residential tenancy deposits will be dealt with in accordance with the applicable tenancy deposit protection requirements.
Commercial deposits will be dealt with in accordance with the terms of the relevant lease, licence or other agreement.
15. Complaints
We aim to provide a professional and efficient service. If you are dissatisfied with any aspect of our service, you should first contact us and provide details of your complaint.
We will deal with complaints in accordance with our Complaints Procedure.
Where applicable, and after our internal complaints process has been exhausted, a complaint may be referred to the relevant approved property redress scheme.
Details of our membership of the applicable redress scheme are published separately on our website.
16. Data Protection and Privacy
We collect and process personal information in connection with our property, lettings and management services.
Further information regarding how we collect, use, store and share personal information is contained within our Privacy Policy.
By using our website or providing information to us, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable data protection law.
17. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, logos, photographs, graphics and other material, is owned by or licensed to North Cheshire Property Management Limited.
You may not reproduce, copy, distribute or use material from this website for commercial purposes without our prior written permission.
Property photographs and marketing material must not be copied or reused without our permission.
18. Third-Party Websites
Our website may contain links to third-party websites, including property portals, service providers or other external organisations.
We are not responsible for the content, availability, accuracy or security of third-party websites.
The inclusion of a link does not mean that we endorse or approve the third-party website or its services.
19. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
Subject to this, North Cheshire Property Management Limited will not be liable for indirect or consequential losses arising from the use of this website or information published on it.
We are not responsible for losses arising from matters outside our reasonable control, including failures or delays caused by third parties, contractors, utility providers, insurers, financial institutions, property portals or other external organisations.
Nothing in these Terms and Conditions guarantees the performance, conduct, solvency or future actions of landlords, tenants, occupiers, guarantors or other third parties.
20. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on our website and will apply from the date it is posted, unless otherwise stated.
21. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales.
22. Contact Us
North Cheshire Property Management Limited
Northbank House
Siemens Road
Irlam
M44 5AH
Email: lettings@ncpropertymanagement.co.uk
Telephone: 0161 222 4004
Company Number: 16915168
